Foire aux questions
Ordering and customization
How do I personalize my notebook or book with my initials?
On the product page, enable the "Gold Stamping" option, then specify the desired inscription (initials, first name, or short phrase, 10 words maximum) and its placement in the text field. The gold stamping is done entirely by hand, using a hot iron, in our workshop. This option is charged in addition to the product price.
Is the number of pages editable?
For notebooks, the number of pages is standard and identical for all copies. For books in the "Books" family, the number of pages is variable.
What are the production times?
Our items are handcrafted in our workshop. Adding a gold-leaf option to a notebook or book extends the production time by approximately 4 weeks. Estimated lead times are specified on each product page and confirmed when you validate your order.
Bookbinding and restoration
May I entrust you with an antique book to be bound or restored?
Yes. We offer restoration in round-back or square-back binding, full cloth, with or without rounded corners, for formats up to A5, A4, or A3. Each work is evaluated upon receipt according to its condition: good condition (sound structure, re-lining and cleaning), average condition (damaged spine, partially detached signatures), or poor condition (fragile structure, resewing and complete restoration).
How is the catering rate determined?
The price depends on the format of the work and its condition upon receipt. If the work presents a complex issue (insect infestation, mold, significant water damage, etc.), a personalized supplementary quote will be sent to you before any work is performed and before any commitment on your part. If we are unable to treat your document, we will return it to you with an automatic refund.
Dissertations, theses, and guestbooks
Do you bind dissertations, theses, and guest books?
Yes, in a new full buckram cloth binding, superior quality, with reinforced corners and pasted-down endpapers. Title lettering (name and title) is included in the base price. Two spine thicknesses are offered, up to 150 pages or from 150 to 300 pages, for formats up to A5, A4, or A3. Lettering on both sides (front cover and spine) can be added for an extra charge.
Do you offer a discount for bulk orders (schools, graduating classes)?
Yes, but only with Atelier Saint Luc. Our HERITAGE service is dedicated to providing services for individuals and small orders.
Delivery
Where do you deliver?
We deliver in metropolitan France as well as internationally. For deliveries outside the European Union, customs duties, local taxes, or import fees may apply upon arrival of the package: these are the customer's responsibility and are not under the purview of Saint Luc Héritage.
What are the shipping costs and delivery times?
Your orders are shipped via Colissimo in careful packaging suited to the nature of the item. Packaging and shipping costs are calculated based on the product and are included in the price displayed on the site. An indicative shipping time is provided when you confirm your order; this is in addition to the production time.
Payment
What payment methods do you accept?
Payment is made online, by credit card, via the secure Shopify Payments solution.
Is online payment secure?
Yes. Transactions are encrypted and processed directly by Shopify Payments; Saint Luc Héritage does not at any time have access to your full bank details and does not store them.
Returns, withdrawal and warranties
Can I change my mind and return an item?
For non-personalized products, you have a 14-day withdrawal period from the date of receipt of your order, in accordance with applicable regulations. This right does not apply to personalized items (gilding option with initials, first name, or inscription), nor to bookbinding or restoration work carried out to measure on your own book, as these services are designed according to your specifications and cannot be resold.
What should I do if my item arrives damaged or not as described?
Please contact us as soon as possible at the address indicated on the "Contact" page, including a description and, if possible, a photo. Your items are covered by the legal guarantees of conformity and against hidden defects; the specific terms are set out in our General Terms and Conditions of Sale.
Maintenance of your parts
How do you maintain a cloth-bound notebook or book?
Keep your piece away from humidity and direct light. Dust the canvas cover with a soft, dry cloth. Avoid prolonged contact with water or chemical products, which could damage the canvas, the gilding, or the binding.
How can we reach you?
For any questions regarding your order, a request for a personalized quote, or a bulk order, please contact us at info@reliuresaintluc.com or by phone at 0243811866.